The Relationship Between Social Support and Work Stress in Nurses at Bhayangkara Hospital, Gorontalo
Main Article Content
Abstract
This study aims to determine the relationship between social support and work stress among nurses at Bhayangkara Hospital, Gorontalo. This research uses a uatitative research design with a population of 80 nurses. The total sample was 80 nurses using the technique total sampling. The research result showed that the work stress level of nurses was in the medium category for 61nurses with a percentage of 76,3%. The social support of nurses is in the medium category as many as 61 nurses with a percentage of 76,3%. Based on the results of the correlation test rank spearmen with correlation value (r) of – 0.592 and a sig value (p) = 0,000 (p<0.05). so it can be concluded that there is a significant negative relationship between social support and work stress in nurses at Bhayangkara Hospital, Gorontalo. This Shows that the higher the social support, the lower the work stres for nurses.
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Abdollahi, A., Abu Talib, M., Yaacob, S. N., & Ismail, Z. (2014). Hardiness as a mediator between perceived stress and happiness in nurses. Journal of psychiatric and mental health nursing, 21(9), 789-796. https://doi.org/10.1111/jpm.12142
Aljuaid, T. H., Alqahtani, K. M., Altwaijri, S. A., Bokhamsin, T. H., Alshaghroud, S. M., Alrashed, M. A., ... & Alshammari, B. G. (2021). The role of public hospitals in providing free healthcare services: enhancing accessibility and promoting positive health outcomes for communities. International journal of health sciences, 5(S1), 1545-1565. https://doi.org/10.53730/ijhs.v5nS1.15433
Amelia, R., Sholeh, M., & Fithri, R. (2023). Hubungan social support dan self compassion dengan optimism pada mahasiswa akhir yang sedang menyelesaikan skripsi di masa pandemi COVID-19. Indonesian Psychological Research, 5(1). https://doi.org/10.29080/ipr.v5i1.759
Ardhinata, P. F., Hermawati, A., & Rachmi, A. T. (2025, December). Analysis Of The Effect Of Individual Characteristics And Organizational Characteristics On Nurse Turnover With Work Stress As Mediating. In International Conference of Business and Social Sciences (pp. 73-84). https://doi.org/10.24034/icobuss.v5i1.649
Arindawanti, R. A. D., & Izzati, U. A. (2021). Hubungan antara dukungan sosial dengan subjective well-being pada karyawan bagian produksi. Character Jurnal Penelitian Psikologi, 8(4), 42-56.
Atmaja, J. J. A., & Chusairi, A. (2022). Hubungan antara dukungan sosial dengan tingkat stres pada karyawan kontrak di masa pandemi covid-19. Jurnal Ilmiah Multidisiplin, 1(6), 1588-1597.
Aurellia, V. S., & Prihastuty, R. (2022). Hubungan beban kerja dengan stres kerja pada wanita peran ganda yang berprofesi sebagai perawat. Journal of Social and Industrial Psychology, 11(2), 79-85. https://doi.org/10.15294/sip.v11i2.64797
Babapour, A. R., Gahassab-Mozaffari, N., & Fathnezhad-Kazemi, A. (2022). Nurses’ job stress and its impact on quality of life and caring behaviors: a cross-sectional study. BMC nursing, 21(1), 75. https://doi.org/10.1186/s12912-022-00852-y
Buunk, B. P. (1990). Affiliation and helping interactions within organizations: A critical analysis of the role of social support with regard to occupational stress. European review of social psychology, 1(1), 293-322. https://doi.org/10.1080/14792779108401865
Chisolm, D. J., Dugan, J. A., Figueroa, J. F., Lane‐Fall, M. B., Roby, D. H., Rodriguez, H. P., & Ortega, A. N. (2023). Improving health equity through health care systems research. Health services research, 58, 289-299. https://doi.org/10.1111/1475-6773.14192
Chu, C. I., Lee, M. S., & Hsu, H. M. (2006). The impact of social support and job stress on public health nurses' organizational citizenship behaviors in rural Taiwan. Public Health Nursing, 23(6), 496-505. https://doi.org/10.1111/j.1525-1446.2006.00599.x
Dodiansyah, K. A. (2014). Hubungan antara dukungan sosial dengan stres kerja pada karyawan solopos (Doctoral dissertation, Universitas Muhammadiyah Surakarta).
Farquharson, B., Bell, C., Johnston, D., Jones, M., Schofield, P., Allan, J., ... & Johnston, M. (2013). Nursing stress and patient care: real‐time investigation of the effect of nursing tasks and demands on psychological stress, physiological stress, and job performance: study protocol. Journal of advanced nursing, 69(10), 2327-2335. https://doi.org/10.1111/jan.12090
Gordon, J. M., Magbee, T., & Yoder, L. H. (2021). The experiences of critical care nurses caring for patients with COVID-19 during the 2020 pandemic: A qualitative study. Applied Nursing Research, 59, 151418. https://doi.org/10.1016/j.apnr.2021.151418
Goudarzian, A. H., Nikbakht Nasrabadi, A., Sharif-Nia, H., Farhadi, B., & Navab, E. (2024). Exploring the concept and management strategies of caring stress among clinical nurses: a scoping review. Frontiers in psychiatry, 15, 1337938.
Hunawa, R. D., Jusuf, M. I., & Wunani, F. (2023). Gambaran Beban Kerja Dan Stres Kerja Perawat Intensive Care Unit Di Provinsi Gorontalo. Jurnal Ners, 7(1), 152-157.
Hutahaean, S. (2023). Hubungan Antara Dukungan Sosial Dengan Stres Kerja Perawat Instalasi Bedah Sentral RSUP Haji Adam Malik Medan (Doctoral dissertation, Universitas Medan Area).
Ibda, F. (2023). Dukungan Sosial: Sebagai bantuan menghadapi stres dalam kalangan remaja yatim di Panti Asuhan. Intelektualita: Journal of Education Sciences and Teacher Training, 12(2).
Jaradat, Y., & Qtait, M. (2025). Occupational stress and associated risk factors among nurses in Hebron hospitals: A cross-sectional study from the West Bank, Palestine. SAGE Open Nursing, 11, 23779608251374155. https://doi.org/10.1177/23779608251374155
Kakemam, E., Raeissi, P., Raoofi, S., Soltani, A., Sokhanvar, M., Visentin, D. C., & Cleary, M. (2019). Occupational stress and associated risk factors among nurses: a cross-sectional study. Contemporary nurse, 55(2-3), 237-249. https://doi.org/10.1080/10376178.2019.1647791
Kartikasari, A. M. (2017). Hubungan antara dukungan sosial dengan stres kerja perawat di rumah sakit Tk. II Dr. Soepraoen Malang. BIMIKI (Berkala Ilmiah Mahasiswa Ilmu Keperawatan Indonesia), 5(2), 1-9.
Khainuddin, K., Kusmanto, H., & Isnaini, I. (2019). Analisis Kualitas Pelayanan Publik Rawat Inap Pada Badan Layanan Umum Rumah Sakit Umum Daerah Kota Subulussalam. Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, 1(1), 22-31. https://doi.org/10.31289/strukturasi.v1i1.3
Knowlton, L. M., Zakrison, T., Kao, L. S., McCrum, M. L., Agarwal, S., Bruns, B., ... & Berry, C. (2023). Quality care is equitable care: a call to action to link quality to achieving health equity within acute care surgery. Trauma Surgery & Acute Care Open, 8(1).
Kruk, M. E., Gage, A. D., Arsenault, C., Jordan, K., Leslie, H. H., Roder-DeWan, S., ... & Pate, M. (2018). High-quality health systems in the Sustainable Development Goals era: time for a revolution. The Lancet global health, 6(11), e1196-e1252.
Kusumawati, H. I., Galischawati, S., Warsini, S., Achmad, B. F., Fatma, N. A., Tiyani, N. S., ... & Santoso, E. B. (2024). Determinants of work stress among emergency department nurses in Sleman, Yogyakarta, Indonesia. Australasian Emergency Care, 27(4), 254-258. https://doi.org/10.1016/j.auec.2024.06.002
Mohammad Mosadeghrad, A. (2014). Occupational stress and its consequences: Implications for health policy and management. Leadership in Health Services, 27(3), 224-239.
Mulyati, A. (2018). Faktor-faktor yang mempengaruhi stres kerja perawat pelaksana. Jurnal Ilmiah Mahasiswa Fakultas Keperawatan, 3(4), 45-50.
Nisa, N., Sumarni, T., & Susanti, I. H. (2025). Hubungan Dukungan Sosial Dengan Tingkat Stres Kerja Perawat Di Instalasi Rawat Inap Rsud Dr. R Goeteng Taroenadibrata Purbalingga. Jurnal Ilmiah Wahana Pendidikan, 11(10. A), 15-24.
Permatasari, A. (2025). Hubungan Dukungan Sosial Rekan Kerja Dengan Stres Kerja (Studi pada Pekerja di PT X). Jurnal Ilmu Kesejahteraan Sosial, 26(1), 5. https://doi.org/10.7454/jurnalkessos.v26i1.1016
Putra, A. C. M., & Muttaqin, D. (2020). Hubungan Antara Dukungan Sosial dengan Burnout Pada Perawat di Rumah Sakit X. Psikostudia: Jurnal Psikologi, 9(2), 82-83. http://dx.doi.org/10.30872/psikostudia.v9i2.3901
Putra, I. G. A. P., & Surya, I. B. K. (2020). Pengaruh Stres Kerja Terhadap Turnover Intention Dengan Dukungan Sosial Sebagai Variabel Pemoderasi (Doctoral dissertation, Udayana University).
Rahmadia, F., Sarianti, R., & Fitria, Y. (2019). Pengaruh lingkungan kerja fisik dan dukungan sosial terhadap stres kerja pada perawat rumah sakit islam (Rsi) ibnu sina payakumbuh. Jurnal Ecogen, 2(2), 110.
Rosanti, F. D., & Nitami, M. (2020). Relationship between Workload and Non-physical Work Environment with Nurse Job Stress in Inpatient Room of Menteng Mitra Afia Hospital in 2019. Stress, 16, 53-3. https://doi.org/10.5220/0009594803100316
Saefurrohim, M. Z., & Wibawani, E. M. (2025). Occupational Stress Among Nurses: An ENSS-Based Analysis at X Hospital, Boyolali in 2024. Medical: Jurnal Kesehatan dan Kedokteran, 2(2), 87-95. https://doi.org/10.69836/medical-jkk.v2i2.362
Salmond, E., Salmond, S., Ames, M., Kamienski, M., & Holly, C. (2019). Experiences of compassion fatigue in direct care nurses: a qualitative systematic review. JBI Evidence Synthesis, 17(5), 682-753. https://doi.org/10.11124/JBISRIR-2017-003818
Sarafino, E. P., & Smith, T. W. (2014). Health psychology: Biopsychosocial interactions. John Wiley & Sons.
Sari, R., Yusran, S., & Ardiansyah, R. T. (2017). Faktor Yang Berhubungan Dengan Stres Kerja Pada Perawat Di Ruang Rawat Inap Rumah Sakit Jiwa Provinsi Sulawesi Tenggara Tahun 2016 (Doctoral dissertation, Haluoleo University).
Schwarzer, R., & Knoll, N. (2007). Functional roles of social support within the stress and coping process: A theoretical and empirical overview. International journal of psychology, 42(4), 243-252. https://doi.org/10.1080/00207590701396641
Siregar, L. M. (2016). Stres Kerja Pada Tenaga Auditor: Suatu Tinjuan. Al-Qalb: Jurnal Psikologi Islam, 7(2), 143-150.
Sitorus, D. R. H., Agustian, D., Botha, H. H., & Wula, H. V. M. (2025). The Influence of Work Culture, Work Environment, and Work Discipline on Employee Performance. Society, 13(1), 439-451. https://doi.org/10.33019/society.v13i1.816
Wang, M. L., & Tsai, L. J. (2014). Work–family conflict and job performance in nurses: The moderating effects of social support. Journal of Nursing Research, 22(3), 200-207. https://doi.org/10.1097/jnr.0000000000000040
Werenfridus, W., Basith, A., & Hartoyo, A. (2023). Pengaruh dukungan sosial terhadap stres kerja pada guru sekolah dasar. JPDI (Jurnal Pendidikan Dasar Indonesia), 8(2), 47-51.
Widiantoro, D., Nugroho, S., & Arief, Y. (2019). Hubungan antara dukungan sosial dari dosen dengan motivasi menyelesaikan skripsi pada mahasiswa. Journal An-nafs: kajian penelitian psikologi, 4(1), 1-14.
Yousaf, S., Rasheed, M. I., Hameed, Z., & Luqman, A. (2020). Occupational stress and its outcomes: the role of work-social support in the hospitality industry. Personnel Review, 49(3), 755-773. https://doi.org/10.1108/PR-11-2018-0478
Zeytinoglu, I. U., Denton, M., Davies, S., Baumann, A., Blythe, J., & Boos, L. (2006). Retaining nurses in their employing hospitals and in the profession: effects of job preference, unpaid overtime, importance of earnings and stress. Health Policy, 79(1), 57-72. https://doi.org/10.1016/j.healthpol.2005.12.004