ADIPUTRA, W.; SARI, S. S. . The Influence of Responsiveness, Reliability, and Empathy on Public Service Satisfaction through Perception of Service Quality as an Intervening Variable at Mapilli Community Health Center: JEL Classification: I18, H83, H75, L15, M31. Journal of Management and Administration Provision , [S. l.], v. 6, n. 1, p. 155-165, 2026. DOI: 10.55885/jmap.v6i1.902. Disponível em: https://mail.psppjournals.org/index.php/jmap/article/view/902. Acesso em: 16 apr. 2026.